Refund policy

Store: Zaiynora
Legal Company: BRET A PORTER LINE-BAPLINE
Registered Address: 2 Rue du Rhin, Thouaré-sur-Loire, 44484 Carquefou Cedex, France
Email: contact@zaiynora.com
Phone: +33 756128825
Legal Representative: Aurélien Caillaud
Company Registration Number (RCS): 498 160 811 R.C.S. Nantes

At Zaiynora, your satisfaction is our highest priority. We are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your order, you may request a return within 60 days of delivery in accordance with our Return Policy.

To qualify for a return, products must meet our return eligibility requirements and be returned in their original condition.

2. Return Eligibility

To qualify for a return:

The product must be unused, unworn, unwashed, and in its original condition.
All original tags, packaging, and accessories (if applicable) must be included.
You must provide a valid proof of purchase, such as your order confirmation or order number.

Returns that do not satisfy these conditions may not be eligible for a refund.

3. How to Start a Return

To request a return, please contact our customer support team at contact@zaiynora.com with your order number and the reason for your return. Our team will provide the appropriate return address along with complete return instructions.

Please do not return products without first receiving return authorization from our support team.

4. Refund Process

Once your returned item has been received and inspected, we will notify you by email of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution or payment provider.

5. Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return your eligible purchase for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photographs of the issue so we can promptly arrange a replacement or refund where appropriate.

7. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used. This may include personal care products, underwear, intimate apparel, or other items clearly identified as non-returnable on the product page, unless required by applicable consumer protection laws.

8. Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

Check your bank account again.
Contact your credit card issuer or payment provider, as refunds may require additional processing time.
If you still have not received your refund after 10 business days, please contact us at contact@zaiynora.com.